Refund Policy

Last updated: July 2026

1. Digital Product Policy

PurpleBoard PRO is a digital product. Once your PRO access has been activated on your account, the purchase is considered fulfilled and all sales are final.

2. No Refunds After Activation

We do not offer refunds once PRO access has been activated, as the digital product has been delivered and cannot be returned. This applies to both the 1 Year PRO and 2 Years PRO plans.

3. Exceptions

We may consider a refund in the following circumstances:

• You were charged more than once for the same purchase (duplicate charge).
• PRO access was not activated on your account despite a completed payment.
• A technical error on our side prevented you from using the service entirely.

In these cases, please contact us within 14 days of purchase with your order details.

4. Subscription Cancellation

PurpleBoard PRO is sold as a one-time payment with a fixed access period. There is no recurring subscription and no auto-renewal charges.

5. Payment Processing

All payments are processed by Paddle, who acts as the Merchant of Record. For payment disputes, you may also contact Paddle directly.

6. Contact

For refund requests or payment questions, contact us at: support@pboard.live

Please include your order ID, purchase email, and a brief description of the issue.